Customer Service Portal

We, Wolf ButterBack KG, Magazinstraße 77, D-90763 Fuerth, Germany, take the protection of your personal data very seriously. In the following, we will inform you about the type, scope and purpose of the collection and use of personal data when using the website We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific implementation laws applicable to us. Personal data are those pieces of information that make it possible to identify a natural person. This includes in particular your name, date of birth, address, telephone number, email address as well as your IP address. Data can be considered anonymous when no personal reference to the user can be established.


Responsible entity and data protection officer

Wolf ButterBack KG
Magazinstraße 77
D-90763 Fuerth

Tel.: +49 911 670 44 0
Fax: +49 911 670 44 40



Contact details of data protection officer


Your rights as a data subject

First of all, we would like to inform you of your rights as a data subject. These rights are standardised in Art. 15 - 22 EU GDPR and include:

- the right to information (Art. 15 EU GDPR)
- the right to erasure (Art. 17 EU GDPR)
- the right to rectification (Art. 16 EU GDPR)
- the right to data portability (Art. 20 EU GDPR)
- the right to restriction of processing (Art. 18 EU GDPR)
- the right to object to data processing (Art. 21 EU GDPR)

To exercise these rights, please write an email to The same applies if you have questions about data processing in our company. You also have the right to complain or appeal to a data protection regulatory body.


Objection rights

Please note the following in connection with your objection rights: If we process your personal data for the purpose of direct marketing, you have the right to object to this form of data processing at any time without having to state your reasons. This also applies to profiling to the extent that it is related to direct advertising. If you object to your data being used for direct marketing, we will no longer process your personal data for this purpose. Your right to object is free of charge and can be made informally, if possible by email to In the event that we process your data to safeguard legitimate interests, you may object to such processing at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. We will then no longer process your personal data unless we demonstrate compelling legitimate reasons for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.


Purposes and legal bases for data processing

When processing your personal data, we comply with the provisions of the EU GDPR and all other applicable data protection regulations. The legal bases for the processing of data stem in particular from Art. 6 EU GDPR. We use your data to initiate business, to fulfil contractual and legal obligations, to implement the contractual relationship, to offer products and services and to strengthen customer relations, which may also include analyses for marketing purposes and direct advertising. Your consent is also required under data protection regulations. We will inform you in this context of the purpose of data processing and your right to withdrawal. Should the consent also include the processing of special categories of personal data, we will expressly point this out to you in the consent process. A processing of special categories of personal data within the meaning of Art. 9 Para. 1 EU GDPR will only take place if this is necessary due to legal regulations and there is no reason to assume that your legitimate interest in the exclusion of data processing prevails.


Passing on data to third parties

We will only pass on your data to third parties within the framework of the legal provisions or with your consent. Otherwise, your data will not be passed on to third parties unless we are obliged to do so due to mandatory legal provisions (passing on to external bodies such as supervisory authorities or criminal prosecution authorities).


Recipients of data

Within our company, we ensure that your data is received only by those persons who need it to fulfil their contractual and legal obligations. In many cases, service providers support our specialist departments in fulfilling their tasks. The necessary data protection contracts have been concluded with all service providers.


Data storage periods

We store your data for as long as it is needed for the respective processing purpose. Please note that numerous retention periods require that data continues to be/must be stored. This applies in particular to storage obligations embedded in commercial law or tax law (e.g. Commercial Code, Tax Code, etc.). If there are no further storage obligations, the data is routinely deleted once the purpose has been fulfilled. In addition, we may store data if you have given us permission to do so or if legal disputes arise and we use evidence within the framework of statutory limitation periods, which can last up to thirty years; the regular limitation period is three years.


Secure transmission of your data

In order to best protect the data stored with us against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we employ appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards. The exchange of data from and to our website is always encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the latest encryption protocols. The decryption of this data can only be carried out by us. Alternative means of communication may also be used (e.g. by post).


Obligation to provide data

Certain personal details are necessary for the establishment, performance and termination of the contractual relationship and the fulfilment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions it provides. We have summarised the details for you in the above point. In certain cases, data must also be collected or made available in accordance with legal requirements. Please note that it is not possible to process your enquiry or carry out the underlying contractual obligation without providing this data.


Categories, sources and origin of data

The data we process depends on the respective context: This depends, for example, on whether you enter an enquiry online in our contact form or submit a complaint.

When you visit our website, we collect and process the following data:

- name of the Internet Service Provider
- information about the website from which you are visiting us
- web browser and operating system used
- the IP address assigned by your Internet Service Provider
- requested files, transferred data volume, download/file export
- information about the websites that you access through us, including date and time
- for reasons of technical security (in particular to prevent attempts to attack our web server), this data is stored in accordance with Art. 6 Para. 1 point f EU GDPR

When you make a contact request, we collect and process the following data:

- title
- first and last name
- contact details
- information about wishes and interests

We collect and process the following data for newsletters:

- title
- first and last name
- email address

When you register for our Customer Service Portal, we collect and process the following data:

- title
- first and last name
- email address
- contact details

We collect and process the following data within the framework of the contractual relationship and for the initiation of a contract:

- Master or contact data of contact persons
(e.g. title, first and last name of current and, if applicable, previous contact persons as well as additional names, company name and address, telephone number with extension, business email address, date of birth if applicable, position in company, department)
- Master or contact data of entrepreneurs
(e.g. title, first and last name, additional names, private address if it is part of the company name or identical with the company address, date of birth, mobile or landline number, email address, fax number, etc.)
- Deviating delivery/billing address
(e.g. name and address, telephone number if applicable, email address if applicable)


Contact form/Making contact by email

Art. 6 Para. 1 points a,b EU GDPR

A contact form is available on our website which can be used for making electronic contact. If you write to us via the contact form, we process the data you provide in the contact form in order to establish contact and answer your questions and requests. The principle of data economy and data avoidance is observed here, such that you only need to enter the data that we absolutely need to contact you. This includes, for example, your email address, contact details and the message field itself. We use this information to process your request as quickly as possible. In addition, your IP address will be processed for technical reasons and for legal protection. All other details are voluntary and can be entered optionally (e.g. for more personalised answers to your questions). If you contact us by email, we will process the personal data provided in the email solely for the purpose of processing your enquiry. If you do not use the forms provided to contact us, no additional data will be collected.



Art. 6 Para. 1 point a EU GDPR

You can subscribe to a free newsletter on our website. The email address and your name given when registering for the newsletter will be used for sending the personalised newsletter. Here the principle of data economy and data avoidance is observed, since only the email address and the name are marked as mandatory fields. For technical reasons and for legal protection, your IP address will also be processed when you order the newsletter. You can, of course, cancel your subscription at any time using the unsubscribe option provided in the newsletter and thus revoke your consent.


Registration/Customer account

Art. 6 Para. 1 point. a,b EU GDPR

On our website, we offer users the opportunity to register by providing their personal details. This enables our customers to use our services, such as downloading our product specifications. Here the principle of data economy and data avoidance is observed, since only the details necessary for registration are marked as mandatory fields with an asterisk (*). These include, for example, email address, contact details, password and password repetition. By registering on our website, the user’s IP address, the date and time of registration are also saved (technical background data). By clicking the "Create Profile" button, you give your consent to the processing of your data. Please note: The password you have given us will be stored by us in encrypted form. Employees at our company cannot read this password. They are, therefore, unable to give you any assistance if you have forgotten your password. In this instance, use the "Forgot password" function, which will send you an automatically generated new password by email. Our employees are not permitted to ask you for your password by telephone or in writing. Please ensure that you never share your password if you receive such requests. Upon completion of the registration process, your data will be stored with us for use in the protected customer area. As soon as you log on to our website with your email address as your user name and your password, this data will be made available on our website for actions you have carried out. You can change your billing or delivery address here. Registered persons are free to make their own changes/corrections to the billing or delivery address. Changes/Corrections can also be made by our customer service if you get in touch with them by email to Of course, you can also cancel or delete the registration or your customer account.


Advertising purposes existing customers

Art. 6 Para. 1 point f EU GDPR

Wolf ButterBack KG is interested in maintaining its customer relationship with you and sending you information and offers about our products. We therefore process your data so that we can send you corresponding information and offers by email. If you do not want this to happen, you can object at any time to the use of your personal data being used for the purpose of direct advertising; this also applies to profiling, insofar as it is connected with direct advertising. If you file an objection, we will no longer process your data for this purpose. The objection can be made free of charge, informally and without stating your reasons to +49 911 670 44 0, or by email to or by post to Wolf ButterBack KG, Magazinstraße 77, D-90763 Fuerth.



Art. 6 Para. 1 point f EU GDPR and Art. 6 Para. 1 point a EU GDPR for consent



Art. 6 Para. 1 point f EU GDPR

We use tracking technology on our website to measure and evaluate it and to optimise our content for our customers. The legal basis for this data processing is our legitimate interest. For the purpose of web analysis, we use Matomo (formerly Piwik), a service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769, (“Matomo”) based on cookie technology. Protecting your data is important to us, which is why we operate Matomo in our in-house data centres. In addition, we have configured the software so that your IP address is only recorded in abbreviated form. We therefore process your personal usage data anonymously. It is not possible for us to draw any conclusions about your person. Further information on the Matomo terms of use and the data protection regulations can be found at


Links to other websites

Our website also contains – clearly regognisable – links to the websites of other companies. As far as links to websites of other providers are available, we have no influence on their content. For this reason, no guarantee nor liability can be assumed for this content. The respective supplier or operator of such pages is always responsible for the content of said pages. At the time of linking, the linked pages were checked for possible and recognisable infringements of the law. At the time of linking, no illegal content was identified. However, continuous control of the content of the linked pages is not reasonable and cannot be expected without concrete indications of a violation. As soon as we become aware of any legal infringements, such links will be removed immediately.